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Enterprise Website Consolidation and Localization with SAP Integration

emergentsoftware.net

Manufacturing

eCommerce

Information technology

Business Challenges

Fragmented digital presence across four brands, lack of centralized localization capabilities, inconsistent product information management, and disconnected customer account systems leading to operational inefficiencies and poor user experience.

About the Client

Manufacturer of audiovisual products sold through multiple channels including Pro AV dealers, retailers, and OEMs

Key Goals

Consolidate four brand websites into a unified platform
Implement multi-language and regional localization framework
Create product compatibility search functionality
Integrate SAP ERP for customer account management and pricing

Core System Requirements

Multi-tenant Sitecore architecture supporting multiple brands
Dynamic content localization with region-specific product catalogs
Custom mount compatibility database search interface
SAP-driven customer authentication and order tracking
Localized e-commerce functionality with currency conversion

Technology Stack

Sitecore CMS

SAP Integration Suite

Azure Cloud Hosting

System Integrations

SAP ERP for order management and pricing
Custom product compatibility database
Payment gateway integration for multi-currency transactions

Quality Attributes

Support for 15+ languages with dynamic text expansion
99.9% uptime SLA across global regions
Sub-200ms response time for compatibility search queries
Role-based access control for customer accounts

Expected Business Outcomes

Streamlined global operations through centralized content management, 40% reduction in customer service inquiries related to product compatibility, unified customer experience across all sales channels, and 25% increase in cross-border transaction efficiency through automated localization.