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The client's existing technology infrastructure is outdated and lacks the flexibility to adapt to the evolving industry landscape, leading to declining revenues due to competition from digital-first players and the gig economy. They require a scalable, agile, and cost-effective solution to modernize their platform while maintaining quality and minimizing disruption to customer experience.
A leading staffing firm providing temporary workers across North America, facing challenges due to the rise of the gig economy and outdated technology.
The project is expected to result in significant cost savings (approximately 50% compared to onshore alternatives), increased operational efficiency, improved customer satisfaction, and a stronger competitive position in the market. It will enable the client to adapt quickly to industry changes and capitalize on future growth opportunities.