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Development of a Customizable Patient Management System for Specialty Pharmacy Workflows

hatchworks.com

Medical

Health & Fitness

Challenges with Legacy Systems in Specialty Pharmacy Management

Clearway Health faced limitations with a rigid, commercially available patient management system that constrained customization, created data silos, required manual updates, and hindered innovation. This led to inefficient workflows, delayed client onboarding, and suboptimal user experiences for pharmacy teams.

About the Client

Specialty pharmacy services company partnering with hospitals and health systems to enhance patient access to medications and streamline pharmacy operations.

Key Goals for the New Patient Management Platform

Create a purpose-built, scalable platform optimized for specialty pharmacy workflows
Implement role-based workflows and task queues for operational oversight
Accelerate client onboarding and reduce manual administrative overhead
Enhance user experience for pharmacy teams to prioritize patient care
Integrate advanced data visualization and analytics capabilities

Core System Functionalities and Features

Customizable workflows for patient engagement, prior authorization tracking, and financial assistance
Role-based task queues and prioritization tools
Unified dashboard with embedded data visualization
Secure integration with enterprise applications and third-party systems
Intuitive UI/UX design minimizing manual data entry

Technology Stack and Infrastructure

AWS Cloud Infrastructure

Agile Development Methodology

CI/CD Pipelines

Real-Time Data Synchronization

System Integration Requirements

Electronic Health Records (EHR) Systems
Insurance Verification Platforms
Clinical Assessment Tools
Patient Education Resources

Non-Functional Requirements

High scalability for client growth
Data security and compliance with healthcare regulations
Low-latency real-time updates
Cross-device compatibility

Expected Business and Operational Impact

The new platform will reduce client onboarding time by 99%, unify data for actionable insights, and free pharmacy teams to focus on patient care. Built on AWS, it ensures long-term scalability, cost efficiency, and readiness for future innovations like AI-driven analytics and expanded workflow automation.