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AB Bank Zambia faces the ongoing challenge of providing accessible and secure financial services to a large customer base, particularly in remote areas with limited physical infrastructure. Maintaining the quality, security, and functionality of its digital platforms (mobile wallet eTumba, web portals, USSD) is critical for continued growth and financial inclusion. The bank requires continuous assurance and support to meet evolving customer needs and regulatory requirements.
A commercial bank focused on providing financial services to small and medium enterprises (MSMEs) and promoting financial inclusion in Zambia, leveraging mobile technology and digital platforms.
This project will enable AB Bank Zambia to continue its digital transformation, fostering financial inclusion, enhancing customer satisfaction, and driving business growth. By ensuring the quality and security of its digital platforms, the bank can maintain its competitive edge in the Zambian banking market and solidify its position as a leader in mobile banking in Africa. Reduced operational costs through efficient digital processes are also expected.