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Digital Platform Enhancement and Ongoing Quality Assurance for AB Bank Zambia
  1. case
  2. Digital Platform Enhancement and Ongoing Quality Assurance for AB Bank Zambia

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Digital Platform Enhancement and Ongoing Quality Assurance for AB Bank Zambia

senlainc.com
Financial services

Challenge

AB Bank Zambia faces the ongoing challenge of providing accessible and secure financial services to a large customer base, particularly in remote areas with limited physical infrastructure. Maintaining the quality, security, and functionality of its digital platforms (mobile wallet eTumba, web portals, USSD) is critical for continued growth and financial inclusion. The bank requires continuous assurance and support to meet evolving customer needs and regulatory requirements.

About the Client

A commercial bank focused on providing financial services to small and medium enterprises (MSMEs) and promoting financial inclusion in Zambia, leveraging mobile technology and digital platforms.

Objectives

  • Maintain and enhance the reliability and security of AB Bank Zambia's digital services.
  • Ensure a seamless user experience across all platforms (mobile, web, USSD).
  • Support the ongoing growth and adoption of the eTumba mobile wallet.
  • Proactively identify and resolve bugs and performance issues.
  • Enable efficient and effective quality assurance processes for new releases and functionality.

Functional Requirements

  • Mobile wallet functionality (fund transfers, bill payments, loans, savings)
  • Web portal for agents and administrators
  • USSD communication protocol support
  • Secure authentication and authorization
  • Reporting and analytics for platform performance

Preferred Technologies

Mobile development (Android, iOS)
Web technologies (specify framework if known)
USSD protocol
Secure backend infrastructure
Testing frameworks (e.g., Selenium, Appium)

Integrations Required

  • Core banking system integration
  • Payment gateway integrations
  • KYC/AML systems

Non-Functional Requirements

  • Scalability to support growing user base
  • High availability and reliability
  • Security and data protection (compliance with relevant regulations)
  • Performance and responsiveness
  • Cross-platform compatibility

Expected Business Impact

This project will enable AB Bank Zambia to continue its digital transformation, fostering financial inclusion, enhancing customer satisfaction, and driving business growth. By ensuring the quality and security of its digital platforms, the bank can maintain its competitive edge in the Zambian banking market and solidify its position as a leader in mobile banking in Africa. Reduced operational costs through efficient digital processes are also expected.

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