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DevOps Process Automation and Collaboration Enhancement Using Atlassian Stack
  1. case
  2. DevOps Process Automation and Collaboration Enhancement Using Atlassian Stack

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DevOps Process Automation and Collaboration Enhancement Using Atlassian Stack

itransition.com
Other industries
Information technology

Current Challenges in DevOps Transformation

The organization faces fragmented tool integration across 40 business systems, manual processes causing development delays, lack of centralized documentation, inconsistent Jira/Bitbucket configurations, and poor cross-team collaboration due to geographically distributed teams. These issues result in reduced productivity, increased costs, and difficulty tracking project statuses.

About the Client

International organization developing global commercial standards for the air transport industry, serving major airlines to streamline operations and enhance passenger convenience

Project Goals for DevOps Transformation

  • Establish unified Atlassian-based DevOps environment for 35 distributed teams
  • Automate release management and deployment pipelines
  • Implement centralized documentation and knowledge sharing
  • Integrate Atlassian tools with ServiceNow and Azure DevOps
  • Standardize Agile workflows across all development teams

Core System Functionalities

  • Confluence-based centralized documentation repository
  • Jira Software with standardized Scrum/Kanban workflows
  • Bitbucket Pipelines integration for CI/CD automation
  • Automated test triggers with Tosca integration
  • Jira Service Desk for service management integration

Technology Stack Requirements

Atlassian Access
Jira Software
Confluence
Bitbucket
Azure DevOps Services

System Integration Needs

  • ServiceNow integration for service management
  • Salesforce integration for CRM alignment
  • Microsoft Teams for collaboration
  • Tosca test management system

Operational Requirements

  • Multi-timezone collaboration support
  • Role-based access control through Atlassian Access
  • Automated workflow triggers for deployment pipelines
  • Centralized knowledge base with version control
  • Cross-tool reporting and analytics capabilities

Expected Business Outcomes

The transformation will reduce manual development efforts by 40%, improve cross-team collaboration through centralized documentation, enable real-time project tracking, and decrease deployment errors through automated pipelines. Standardized Agile practices and integrated tooling will enhance release predictability while reducing operational costs by 30%.

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