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Development of User-Friendly Online Legal Assistance Platform with Logic Tree Navigation and Integrated CRM
  1. case
  2. Development of User-Friendly Online Legal Assistance Platform with Logic Tree Navigation and Integrated CRM

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Development of User-Friendly Online Legal Assistance Platform with Logic Tree Navigation and Integrated CRM

bravedigital.com
Legal
Information technology

Challenges in Legal Assistance Accessibility and User Engagement

Existing legal assistance platforms suffer from complex user interfaces, lengthy information-gathering processes, and inefficient matching mechanisms between users and attorneys. The solution requires streamlined user journey mapping, intelligent case scoping, and seamless administrative workflows while maintaining compliance with legal industry standards.

About the Client

A legal technology startup connecting users with attorneys through an interactive digital platform

Key Objectives for Platform Development

  • Create a minimalist platform interface with limited legal matter categories
  • Implement intelligent logic tree navigation for case scoping
  • Integrate CRM system for automated case referral
  • Develop professional brand identity balancing trust and approachability
  • Optimize for mobile-first legal consultation access

Core System Functionalities and Features

  • Dynamic logic tree questionnaire for legal matter identification
  • User account management with case history tracking
  • Admin dashboard for case assignment and attorney matching
  • Integrated payment gateway for service transactions
  • Automated email notifications and appointment scheduling

Technology Stack Requirements

React
HubSpot
PayFast
Google Analytics

Critical System Integrations

  • CRM integration for client data management
  • Payment gateway for transaction processing
  • SEO optimization tools for search visibility
  • Analytics platform for user behavior tracking

Performance and Security Standards

  • Sub-2 second page load times for critical paths
  • Mobile-responsive design across devices
  • GDPR-compliant data handling and storage
  • High-availability architecture with 99.9% uptime SLA
  • Secure user data encryption and access controls

Anticipated Business Outcomes

The platform will reduce user onboarding time by 60% through streamlined logic tree navigation, increase case conversion rates via精准 attorney matching, and decrease administrative overhead by 40% through automated CRM integration. Strong SEO performance will establish market visibility while mobile optimization captures 70%+ of users accessing legal services via smartphones.

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