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Development of User-Centric Medical Insurance Mobile Application

brights.io

Insurance

Health & Fitness

Medical

Challenges with Existing System

Legacy systems caused navigation difficulties, inefficient claim processing via phone/email, lack of transparency, and poor user experience. Complex workflows led to delays in medical service access and customer dissatisfaction.

About the Client

A leading Ukrainian insurance provider with 20+ years of experience offering corporate and individual insurance products, seeking digital transformation of medical insurance services

Digital Transformation Goals

Digitize insurance operations for seamless policy management
Implement real-time claim submission and status tracking
Create intuitive appointment booking with clinic mapping
Integrate AI-driven symptom analysis for specialist recommendations
Establish scalable architecture for future feature additions

Core System Capabilities

Secure policy management dashboard
Multi-step claim submission with document upload
Real-time claim status notifications
Interactive clinic map with appointment scheduling
AI-powered symptom checker and specialist matching
Integrated emergency service contact system
Personalized content delivery through behavioral analytics

Technology Stack

React Native for cross-platform mobile development

Node.js backend with microservices architecture

AWS cloud infrastructure

AI/ML frameworks for symptom analysis

Firebase for real-time notifications

System Interoperability

Third-party clinic scheduling systems
Medical document verification APIs
Payment gateways for co-payments
Social media sharing features
Advertising and analytics platforms

Operational Requirements

HIPAA-compliant data security measures
99.9% system uptime SLA
Support for 100,000+ concurrent users
Multi-language support for Ukrainian/English
Accessibility compliance (WCAG 2.1)

Expected Business Outcomes

Projected 70% reduction in claim processing time, 60% increase in customer satisfaction scores, and 40% decrease in service request backlogs. Enhanced brand trust through transparent processes and proactive health management features.