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Development of Native Loyalty Mobile Application for Columbus Coffee Retail

globaldev.tech

Retail

Food & Beverage

eCommerce

Current Loyalty Program Limitations

Existing loyalty app suffers from outdated UX design, performance inefficiencies, and limited cross-platform compatibility. Requires modernization to improve customer engagement through enhanced usability, seamless navigation, and integrated digital rewards tracking.

About the Client

Premium fast-casual coffee franchise operating 60+ cafes across New Zealand, specializing in global coffee traditions

Digital Transformation Goals

Redesign user experience with modern interface standards
Optimize application performance across devices
Implement cross-platform functionality (iOS/Android)
Integrate digital loyalty tracking system
Maintain brand identity through visual design

Core System Capabilities

Digital loyalty points tracking with real-time updates
Interactive store locator with geospatial services
Personalized promotions and discount management
Order history visualization
Customizable notification system

Technology Stack

Kotlin/Koin (Android)

Swift (iOS)

RESTful API integration

Firebase Analytics

System Interoperability

Backend loyalty database synchronization
Google Maps API for location services
Payment gateway integration
Push notification services

Operational Standards

Sub-2s screen load times
99.9% system availability
GDPR-compliant data handling
Cross-platform UI consistency

Business Transformation Outcomes

Expected 30% increase in customer retention through enhanced digital engagement, 40% reduction in physical loyalty card distribution costs, and improved marketing effectiveness via personalized offer delivery. Native app implementation will capture 99% of New Zealand's mobile market share (iOS + Android combined).