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Development of Multi-Module Food Delivery Platform with Integrated Dashboards

brights.io

Food & Beverage

eCommerce

Information technology

Current Challenges in Food Delivery Ecosystem

The pandemic-induced lockdown increased demand for food delivery services while exposing inefficiencies in existing platforms. Stakeholders (customers, chefs, couriers) faced disjointed workflows, lack of real-time coordination, and limited customization options. Existing solutions failed to provide integrated tools for multi-cuisine meal preparation, centralized order management, and synchronized delivery tracking.

About the Client

Liechtenstein-based startup specializing in food delivery process optimization through centralized kitchen management and multi-cuisine meal preparation.

Platform Development Goals

Create a unified system connecting customers, chefs, and couriers through role-specific modules
Implement real-time order tracking and status updates across all stakeholders
Enable centralized kitchen management for multi-cuisine meal preparation
Develop intuitive interfaces for seamless user experiences
Establish data-driven foundation for future loyalty programs and marketing initiatives

Core System Capabilities

Customer-facing website/app with multi-cuisine ordering and payment processing
Chef dashboard for order management, preparation status tracking, and receipt printing
Courier dashboard with delivery status updates and route optimization
Admin panel for menu management, pricing control, and order condition configuration
Real-time synchronization between all modules
CMS integration for content updates without technical dependencies

Technology Stack Requirements

Frontend Development

Backend Development

iOS Development

Android Development

Third-Party System Integrations

Onfleet (delivery tracking)
Storyblok CMS
Payment gateways
Real-time database synchronization

System Performance Criteria

High scalability for growing user base
Real-time data synchronization
Multi-tenancy security architecture
Cross-platform compatibility
Disaster recovery capabilities

Anticipated Business Outcomes

Streamlined food delivery operations through centralized kitchen management, reduced order fulfillment times by 30%, increased customer satisfaction through real-time tracking, improved operational efficiency via integrated dashboards, and established foundation for data-driven marketing initiatives. The platform will enable rapid scalability while maintaining seamless user experiences across all stakeholder groups.