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Development of Bilingual Telehealth Platform for Real-Time Patient-Doctor Consultations

globaldev.tech

Healthcare

Information technology

Challenges in Accessing Immediate Medical Consultations

Patients in Malaysia face difficulties connecting with local doctors for urgent medical assistance, leading to delayed care and increased health risks. Existing healthcare apps lack intuitive bilingual interfaces, real-time communication capabilities, and integrated medical record management systems.

About the Client

Healthcare technology company specializing in mobile-first solutions for medical communication and remote consultations

Objectives for Telehealth Platform Development

Create a bilingual (English/Malay) mobile platform for instant patient-doctor connections
Implement real-time communication channels (chat, video, voice calls)
Streamline medical consultation workflows with symptom documentation
Establish secure payment processing for telehealth services
Ensure compliance with healthcare data privacy regulations

Core System Functionalities

Bilingual interface with dynamic language switching
Real-time video/audio/chat communication
Symptom documentation forms with media attachment
Doctor profile management with rating system
Secure in-app payment system with transaction history
Medical record storage and sharing capabilities
Push notification system for consultation alerts

Technology Stack Requirements

REST API for backend services

AWS cloud infrastructure

WebSockets for real-time communication

Swift for native iOS development

Responsive UI/UX design for medical applications

Third-Party Service Integrations

Twilio for video/audio calls
SendGrid for email notifications
Local payment gateway SDK
SMS authentication service
Social media authentication (Google/Facebook)

System Quality Requirements

HIPAA-compliant data encryption
High-availability infrastructure design
Low-latency real-time communication
Scalable cloud architecture for peak loads
Medical-grade UI/UX design standards

Expected Impact of Telehealth Platform

The platform will significantly reduce medical response times in Malaysia, improve access to healthcare services in remote areas, and create a scalable digital health ecosystem. By combining bilingual capabilities with real-time communication, it will enhance doctor-patient interactions while maintaining strict data security standards, positioning the client as a market leader in Southeast Asian telehealth solutions.