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Development of an Intelligent End-to-End Reservation System for a Global Leisure Travel Leader

gpsolutions.com

Hospitality & leisure

Travel & Hospitality

eCommerce

Challenges in Scaling and Modernizing Reservation Systems

The client faced an unclear project scope, limited internal IT expertise, and rapid business growth requiring scalable technology solutions under tight deadlines. They needed full cost transparency, resource utilization tracking, and end-to-end control over development processes while building a complex reservation platform.

About the Client

A top-tier global supplier of leisure travel services seeking scalable digital transformation solutions

Objectives for the New Reservation System

Attract 64% more new bookings through enhanced platform capabilities
Achieve 30% higher traffic conversion rates
Implement scalable infrastructure to support business growth
Provide intuitive tools for travel operators to manage searches, pricing, and bookings
Ensure seamless multi-channel distribution integration

Core System Functionalities

Advanced product search with filtering capabilities
Dynamic pricing engine with real-time estimations
Streamlined booking flow with user preference storage
Personal account management tools
Comprehensive reporting and analytics dashboard

Technology Stack Requirements

ASP.net

MVC

MSSQL 2010

Entity Framework

JavaScript

Agile methodology

System Integration Needs

Existing distribution channels
Third-party payment gateways
Content management systems

Non-Functional Requirements

High scalability to handle increasing booking volumes
Performance optimization for fast response times
Enterprise-grade security for user data protection
Transparent cost tracking and resource utilization metrics

Expected Business Impact

Implementation of the intelligent reservation system is projected to drive a 64% increase in new bookings, achieve 30% higher traffic conversion rates, and deliver significant revenue growth. The platform will enable faster service selection, personalized user experiences, and comprehensive back-office management capabilities while maintaining operational efficiency through transparent cost models.