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Development of an Automated Utility Billing Data Management Platform
  1. case
  2. Development of an Automated Utility Billing Data Management Platform

Development of an Automated Utility Billing Data Management Platform

syberry.com
Energy & natural resources
Information technology
Business services

Client Challenges in Utility Data Processing and Management

The client faces loss of market share due to outdated and unstable software platforms that are slow to develop and difficult to scale. Their current system struggles with integrating diverse utility bill formats from multiple data providers, risking data loss and operational inefficiencies. Additionally, internal process changes by data providers threaten data integrity, requiring proactive solutions to mitigate risks and ensure continuous, reliable data flow.

About the Client

A mid-sized energy management enterprise specializing in utility data analysis and reporting for corporate clients across multiple regions, aiming to optimize utility expenses and support sustainability initiatives.

Goals for the Utility Data Management System Enhancement

  • Automate 99% of utility bill processing to reduce manual intervention and errors.
  • Integrate with major utility data providers and develop alternative data import methods to mitigate risks from provider process changes.
  • Optimize data storage solutions to handle big data efficiently, minimizing infrastructure costs.
  • Implement real-time data analysis features including expense reporting, cost-saving insights, and sustainability metrics such as carbon footprint calculation.
  • Enhance system stability, scalability, and maintainability to support rapid onboarding of new clients and compliance with industry standards.

Core System Functionalities for Utility Data Automation and Analysis

  • Optical Character Recognition (OCR) for extracting data from PDF utility bills when API integration is unavailable.
  • Seamless integration with top utility data providers through APIs customized to their data structures.
  • Development of internal data extraction algorithms and validation checks for data accuracy and consistency.
  • Implementation of NoSQL databases for scalable storage and efficient handling of large datasets.
  • Data analytics dashboards for expense tracking, budget forecasting, and emissions reduction reporting.

Recommended Technologies and Architectural Approaches

.NET framework for backend development
JavaScript for frontend interfaces
Azure cloud platform for scalable infrastructure
Azure DevOps or equivalent for CI/CD pipelines
NoSQL databases such as MongoDB for flexible storage

External Data Provider and Internal System Integrations

  • APIs with major utility data providers for automated data import
  • OCR tools for processing unstructured PDF data
  • Validation modules for cross-checking imported data against predefined algorithms

Key Non-Functional System Requirements

  • System scalability to handle data influx from multiple providers, supporting growth to millions of data points.
  • High performance with reduced data processing times, aiming for 12x faster build and deployment cycles.
  • Reliability with 99.9% system uptime and minimal support disruptions.
  • Security compliance for sensitive utility billing data and user information.
  • Maintainable architecture allowing weekly feature releases and quick updates in response to provider changes.

Projected Business Impact and Success Metrics

The implementation of this automated utility billing data management platform is expected to significantly reduce manual processing effort, achieve near-total automation (up to 99%), and improve system stability and scalability. It will enable faster onboarding of new clients, enhance data accuracy, support sustainability initiatives through carbon footprint calculations, and reduce infrastructure costs via optimized storage solutions. These improvements will lead to increased client retention, expanded market share, and a more agile, future-proof system infrastructure.

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