Development of an Advanced Cross-Platform Call Recording and Analysis System

The client’s existing desktop call recording application features a dated interface and offers limited support for multiple communication platforms, restricting its user base and competitiveness. This hampers user experience, limits feature set, and constrains expansion into new communication channels. The client requires modernization to expand platform integration, improve usability, and incorporate advanced analytics and storage capabilities, thereby enhancing market position and user satisfaction.

A mid-sized technology company specializing in online communication solutions, seeking to enhance their call recording platform by integrating multiple communication channels, advanced analytics, and user customization features.

• Redesign the user interface for improved intuitiveness and usability.
• Integrate with multiple communication platforms including instant messengers and video conferencing tools such as Skype, Teams, Zoom, WhatsApp, and others.
• Enable automatic recording of scheduled meetings and calls across supported platforms.
• Incorporate seamless cloud storage integration with services like OneDrive and Dropbox to facilitate easy sharing and storage of recordings.
• Implement speech-to-text transcription capabilities to improve searchability and conversation analysis.
• Add sentiment and emotion recognition features to analyze and understand caller emotions during conversations.
• Develop flexible subscription and permission plans tailored to diverse user needs.
• Ensure the solution is compatible with both Windows and MacOS, with secure and streamlined deployment.

• Multi-platform communication integration allowing seamless recording from messengers such as Skype, Teams, Zoom, WhatsApp, Facebook, Webex, and GoToMeeting.
• Automatic recording of scheduled meetings and calls, with manual override options.
• Cloud storage integration with services like OneDrive, Dropbox, Google Drive, and OneDrive for easy access and sharing.
• Speech-to-text transcription using cloud speech technology for searchable recordings.
• Emotion recognition and sentiment analysis using facial and voice emotion detection algorithms.
• Customizable subscription models with various permission levels and feature access.
• Secure installation and operation with digital certificates for Windows and MacOS.

• Communication platforms: Skype, Teams, Zoom, WhatsApp, Facebook, Webex, GoToMeeting, Viber, and others
• Cloud storage providers: OneDrive, Dropbox, Google Drive
• Speech transcription services: Google Cloud Speech-to-Text
• Emotion recognition services: IBM Watson, Affectiva
• Payment gateways: PayPal
• Email and notification systems: AWS SES

• Scalability to support over 300,000 users with minimal latency
• Application performance with fast response times during recording and transcription
• High security standards, including data encryption at rest and in transit
• Cross-platform compatibility with consistent user experience on Windows and MacOS
• Robust data migration strategies ensuring no loss or disruption during updates

The new cross-platform call recording and analytics system is expected to significantly expand the client’s user base by supporting multiple communication channels, enhance user engagement through advanced analytics like emotion recognition, and improve market competitiveness. The project aims to facilitate easier recording management, searchability, and sharing, resulting in increased customer satisfaction. Overall, the platform is projected to handle over 300,000 users, offering improved usability, extended platform reach, and higher operation efficiency, enabling the client to stay ahead in the online communication market.