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Development of AI-Powered Conversational Automation Platform for Enhanced Customer Engagement

globaldev.tech

Information technology

Security

Customer service

Challenges in Customer Acquisition and Operational Efficiency

Inefficient customer acquisition processes resulting in high costs (CAC reduction target of 65%), slow client onboarding (48-72 hours), and limited 24/7 customer interaction capabilities across multiple communication channels.

About the Client

AI-driven conversational automation platform provider specializing in cybersecurity-focused virtual assistants for customer engagement optimization

Key Objectives for Platform Development

Reduce customer acquisition costs by 60-70% through automation
Accelerate client onboarding to under 24 hours
Implement AI-powered lead qualification system
Establish multi-channel customer engagement capabilities
Ensure seamless integration with existing CRM and marketing ecosystems

Core System Functionalities and Features

Multi-channel integration (voice, SMS, social platforms)
Automated lead qualification and scoring system
Intelligent escalation to human agents
CRM and marketing tool integration layer
Real-time analytics dashboard for engagement metrics
Self-service client configuration portal

Technology Stack Requirements

React.js

Node.js

AWS serverless architecture

MySQL

IBM Watson API

Twilio/Nexmo telephony APIs

Critical System Integrations

CRM platforms (Salesforce, HubSpot)
Marketing automation tools
Payment processing systems (Stripe)
Analytics platforms
Telecom infrastructure (Telnyx)

System Quality Attributes

99.99% uptime SLA
Horizontal scalability for 250k+ monthly interactions
Enterprise-grade data encryption
Sub-200ms response time for 95% of API calls
Cross-platform compatibility (iOS, Android, web)

Anticipated Business Impact of the Solution

Projected 65% reduction in customer acquisition costs, 75% faster client onboarding, and 40% improvement in customer satisfaction scores through 24/7 automated support capabilities, while maintaining compliance with cybersecurity standards and reducing operational overhead by 50%.