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Manual data entry processes in BPO and call center operations lead to high error rates, excessive time consumption, and reduced executive productivity. The industry lacks automated solutions for real-time data extraction, sentiment analysis, and predictive client targeting during customer calls.
IT solutions provider specializing in AI and automation for customer service operations
Projected 53% reduction in average call duration, 213% improvement in client shortlisting accuracy, and 91%+ data extraction accuracy. Enables BPOs to increase call volume capacity while reducing operational costs associated with manual data entry and inefficient targeting.