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Development of a User-Friendly Taxi Booking Platform with Integrated Admin Panel and Scalable Cloud Infrastructure

techwings.com

Automotive

Logistics

Business services

Challenges with Existing Taxi Application

The legacy taxi application suffered from outdated design, poor code quality, slow performance, and an inability to attract sufficient users, hindering business growth.

About the Client

A Saudi Arabian taxi service provider seeking to modernize their digital platform to improve operational efficiency and user engagement.

Objectives for the New Taxi Platform

Design and develop a modern, user-friendly mobile application for customers and drivers
Improve application performance and scalability to handle high user loads
Enhance functionality to increase user adoption and satisfaction
Implement robust backend infrastructure for seamless operations

Core System Functionalities and Features

Streamlined user flow for quick ride booking
Car class selection and payment method configuration
Custom-designed logo and interface elements
User profile management with saved addresses
In-app chat support and FAQ section
Secure payment processing with credit/charge card options
Driver and customer apps for iOS and Android

Technology Stack

Node.js

MongoDB

Amazon Web Services

React

Swift

Kotlin

External System Integrations

Payment gateway integration
Mapping and location services
Real-time chat API
Cloud storage for media assets

Non-Functional Requirements

High load capacity and scalability
Cross-platform compatibility (iOS/Android)
Secure payment transaction handling
Low-latency real-time communication
User interface responsiveness and accessibility

Expected Business Impact

The new platform is projected to handle high user volumes, reduce operational friction through automated booking and payment systems, and improve customer retention via enhanced user experience, driving business growth and market penetration.