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Development of a User-Friendly Mobile Application for Streamlined Maintenance Request Reporting
  1. case
  2. Development of a User-Friendly Mobile Application for Streamlined Maintenance Request Reporting

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Development of a User-Friendly Mobile Application for Streamlined Maintenance Request Reporting

intersog.com
Healthcare
Education
Non-profit

Inefficient Maintenance Request Management

The University of Chicago Medicine faced inefficiencies in processing maintenance requests through a call center, leading to delays, incomplete issue details, and resource strain due to high volume across multiple facilities and employees.

About the Client

A nonprofit academic medical health system operating multiple facilities, employing physicians, and managing a vehicle fleet across Chicago.

Key Project Goals

  • Reduce call center workload by enabling self-service issue reporting
  • Improve accuracy and detail completeness of maintenance requests
  • Accelerate processing time for facility maintenance inquiries
  • Centralize request routing to the in-house service department

Core System Functionalities

  • Written issue description field
  • Facility and room selection scroll menu
  • Photo/screenshot attachment capability
  • Automated request routing to central service group
  • Location pinpointing via room selection

Technology Stack

iOS
HTML/CSS
JavaScript

System Integrations

  • Existing service request management system

Non-Functional Requirements

  • Scalability for multi-facility operations
  • Data security for sensitive facility information
  • High availability for critical healthcare operations

Expected Business Impact

The solution will significantly reduce call center dependency, improve maintenance response times through detailed reporting, and lower operational costs while maintaining compliance with healthcare facility standards.

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