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Mobile Self-Service Application for Employee Benefits Coordination

intersog.com

Insurance

Non-profit

Government

Current Challenges in Employee Support

Overburdened call center operations due to high volume of employee inquiries about benefits, insurance coverage, and documentation. Lack of centralized digital platform for self-service access to critical information.

About the Client

Organization providing retirement benefits, health insurance, and policy advocacy services

Strategic Goals

Reduce call center workload by 40-60%
Enable 24/7 self-service access to benefits information
Improve employee satisfaction through mobile-first access
Streamline internal communication and documentation processes

Core System Capabilities

FAQ knowledge base with search functionality
Self-service portal for benefit documentation
Educational video tutorials
Advanced document search capabilities
Social community forum for peer support
Integrated contact forms for formal requests
Analytics dashboard for usage tracking

Technology Stack

HTML/CSS

Android

iOS

Java

System Integrations

Flurry Analytics
Document management systems
HRIS platforms

Operational Requirements

Cross-platform compatibility (iOS/Android)
Enterprise-grade security and data protection
High-availability architecture
Scalable cloud infrastructure
ADA compliance for accessibility

Expected Business Outcomes

Significant reduction in call center operations costs, improved employee satisfaction through instant access to critical information, enhanced operational efficiency, and support for digital transformation initiatives.