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Development of Dual-Platform Mobile Applications for Enhanced Ride-Hailing Experience

intersog.com

Automotive

Environmental Services

Logistics

Competitive Market Differentiation Challenge

Facing dominance by ride-hailing giants like Uber, Taxi4U needed to differentiate itself through superior user experience while maintaining its niche focus on airport/seaport transfers and eco-friendly transportation. Existing operational inefficiencies and lack of digital engagement threatened market position despite competitive pricing.

About the Client

A UK-based airport and seaport transfer service operating in Europe and Canada with an eco-friendly fleet of electric/hybrid vehicles

Digital Transformation Goals

Create intuitive mobile applications for iOS and Android platforms
Enhance passenger-driver interaction through real-time location tracking
Implement automated driver-passenger matching system
Establish robust payment and feedback mechanisms
Improve operational efficiency through reduced manual interventions

Core System Functionalities

Passenger app with 2-tap taxi ordering and vehicle type selection (Saloon, Estate, Multi Seater, Minibus)
Driver app with automated order alerts and pickup location visualization
Integrated map-based navigation for both parties
Driver rating system with quality control filters
Multi-payment options (card/cash) with automated email receipts
Driver statistics and passenger preference tracking

Technology Stack Requirements

iOS

Android

Java

Swift

Cross-platform API

System Integration Needs

Mitsubishi security system for access control
Mapping APIs for location services
E-commerce payment gateways
Big Data analytics for feedback processing
Notification services for real-time updates

Operational Requirements

High availability (99.9% uptime)
Data security compliance (GDPR)
Scalable architecture for global expansion
Low-latency real-time updates
Cross-platform compatibility

Expected Business Outcomes

Enhanced customer satisfaction through streamlined booking process and real-time tracking, increased driver efficiency via automated order management, improved service quality through rating system, and strengthened market position through technological differentiation. The solution enables global scalability while maintaining operational cost efficiency.