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Development of a Unified Workplace Management and B2B Marketplace Platform for Hybrid Office Operations
  1. case
  2. Development of a Unified Workplace Management and B2B Marketplace Platform for Hybrid Office Operations

Development of a Unified Workplace Management and B2B Marketplace Platform for Hybrid Office Operations

rst.software
Business services
Information technology

Identifying Challenges in Hybrid Workplace Management and Supplier Coordination

The client faces difficulties in providing flexible, transparent, and predictable workplace management solutions for nontechnical end customers and suppliers. Existing systems lack streamlined processes for discovering, booking, and managing office services, resulting in increased administrative workload and reduced operational efficiency, particularly in a hybrid work context.

About the Client

A mid-sized enterprise providing corporate office management solutions, aiming to streamline workplace amenities, services, and supplier collaborations for hybrid and digital-first work environments.

Goals for Developing an End-to-End Workplace and Marketplace Management Solution

  • Create a user-friendly platform enabling flexible discovery, booking, and management of workplace amenities and services.
  • Implement transparent and efficient processes for admin and supplier operational predictability.
  • Develop a comprehensive B2B marketplace for office supplies and services supporting custom requests and local partnerships.
  • Reduce administrative hours and manual processes through automation and integration.
  • Leverage data analytics to improve user experience and operational insights.
  • Ensure scalability and performance to handle multiple offices and supplier networks.

Core Functional Features for a Hybrid Workspace and Marketplace Platform

  • Responsive web application for administrators, employees, and suppliers.
  • Management of multiple office locations with centralized control.
  • Scheduling, recurring orders, and event planning for workplace services.
  • Invoice generation, consolidated payments, and accounting integration.
  • Dedicated concierge feature for personalized service requests.
  • A B2B marketplace supporting custom product and service orders, with advanced filtering, local delivery options, and chat capabilities.
  • Behavior analytics integration to monitor user interactions and optimize experience.

Technology Stack and Architectural Preferences

React for frontend development
Next.js framework for server-side rendering and performance
Node.js with NestJS for backend architecture
Cloud hosting environment for scalability

Essential External System Integrations

  • Accounting software systems for financial reconciliation
  • Payment gateways for secure transactions
  • Behavior analytics tools such as Hotjar for user interaction insights

Critical Non-functional System Requirements

  • High scalability to support multiple offices and user loads
  • Performance targets ensuring fast load times and responsiveness
  • Security compliance for data privacy and financial transactions
  • 24/7 system availability and reliability

Projected Business Outcomes and Value Proposition

Implementing this unified platform is expected to significantly improve operational efficiency by reducing administrative hours, enhance user experience through transparent service management, and expand marketplace offerings. The solution aims to support increased user engagement, seamless multi-office operations, and improved supplier relationships, driving overall cost reductions and operational predictability.

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