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Development of a Unified Shower Retrofit Service Platform

onix-systems.com

Manufacturing

Construction

Home Improvement

Pain Points

DUSCHOLUX experienced inefficiencies due to reliance on manual processes for managing shower retrofit projects. Sanitary professionals faced challenges in managing increasing project volumes, leading to a need for a streamlined, digital solution to improve customer satisfaction and installer productivity. Lack of real-time data and coordination between DUSCHOLUX, installers, and customers hindered efficient project execution.

About the Client

DUSCHOLUX is an international manufacturer of shower walls seeking to modernize its sales and installation support processes.

Goals

Develop a digital platform to streamline the shower retrofit process from initial consultation to installation.
Improve communication and collaboration between DUSCHOLUX, installers, and customers.
Reduce project completion time and improve installer efficiency.
Enhance customer satisfaction through real-time offers and transparent project tracking.
Provide a centralized repository for project data and documentation.

Core Functionality

Project Creation & Management
Real-time Offer Generation with Customizable Options
Component Ordering & Inventory Management
Installation Scheduling & Tracking
Progress Reporting (with photos/videos)
Customer Communication Portal
Service Request Management
Data Synchronization across all user interfaces

Technology Stack

React Native (for cross-platform mobile development - iOS & Android)

Universal Windows Platform (UWP) for desktop application

Cloud-based backend (e.g., Azure, AWS, Google Cloud) for data storage and synchronization

External System Integrations

Potential integration with existing DUSCHOLUX inventory management system
Possible integration with customer CRM system

Non-Functional Requirements

Scalability to handle a growing number of projects and users.
High availability and reliability.
Data security and privacy.
Responsive design for optimal user experience across different devices.
Performance: quick loading times and responsive interactions.

Expected Business Impact

The 360° Shower platform is expected to significantly improve operational efficiency, reduce project turnaround times, increase customer satisfaction, and drive sales growth for DUSCHOLUX. By streamlining the process and providing real-time data, the platform will empower installers to deliver better service and enable DUSCHOLUX to better manage its supply chain and customer relationships.