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Development of a Secure, Scalable Video-Based Translation Platform

https://soltech.net

Health & Fitness

Medical

Business services

Business Challenges

CulturaLink faced challenges with a legacy system that relied on manual call center-based translation services. This was inefficient and hindered their ability to scale and remain competitive. They needed a virtual, video-based solution to automate translation services, ensuring HIPAA compliance and rapid deployment to regain market share.

About the Client

CulturaLink partners with healthcare organizations to improve patient-centered care and create a diverse workforce through services focused on diversity, inclusion, and cultural competence. They provide translation and interpretation services in over 200 languages.

Project Goals

Develop a video-based translation platform to automate service delivery.
Ensure HIPAA compliance and adherence to healthcare industry regulations.
Enable global scheduling of interpreters.
Provide a scalable and reliable platform to support increasing demand.
Launch the platform within a defined timeframe and budget.

System Functionality

Patient/Provider request and notification system
Automated interpreter scheduling (global)
Video conferencing integration
Real-time translation support
After-call rating feature
Queue management for efficient routing of requests
Admin panel for reporting and translator onboarding

Technology Stack

React

HTML

CSS

NodeJS

AWS (Amazon Web Services)

React Native

JavaScript

External Integrations

HIPAA compliant data storage and security services
Potential integration with existing hospital systems (e.g., EHR)

Non-Functional Requirements

HIPAA compliance
High availability and scalability
Secure data transmission and storage
Responsive design for various devices
Performance optimization for video streaming

Expected Business Impact

The new platform is expected to significantly improve CulturaLink's market position by enabling them to offer a scalable, efficient, and compliant translation service. This will lead to increased customer acquisition, larger hospital contracts, and improved patient care outcomes. The platform will also support CulturaLink's transition to a SaaS business model.