Development of a Scalable Sales Management Platform for a Secondhand Device Reseller

The client’s existing sales management system was insufficient to support increasing transaction volumes and diverse device types. It lacked scalability and the ability to automate routine tasks, leading to operational bottlenecks. The client required a more reliable, integrated, and secure system capable of handling tens of thousands of sales annually, supporting third-party integrations, and ensuring data security for sensitive financial and personal information.

A mid-sized retail company specializing in buying, repairing, and reselling secondhand mobile devices, seeking to enhance operational efficiency and scalability.

• Support tens of thousands of sales transactions per year with improved performance and reliability.
• Automate routine manual tasks to enable rapid business growth and operational focus on scaling.
• Implement secure mechanisms for data protection, including secure email communications and access management.
• Enable customization of key business algorithms via an admin interface for quick adjustments without engineering delays.
• Incorporate parcel tracking capabilities with predictive algorithms for arrival dates to support revenue forecasting.
• Detect and flag suspicious sales activities to prevent fraud.
• Integrate with legacy and third-party tools despite documentation challenges.
• Open new business locations efficiently by leveraging the enhanced system infrastructure.

• Customizable admin panel for dynamic adjustment of profit algorithms and margins.
• Parcel tracking system with algorithms to predict device arrival dates for better revenue planning.
• Fraud detection mechanisms to identify suspicious sales activities for manual review.
• Secure email communication system sending secure links instead of files for parcel instructions.
• Role-based access management ensuring differentiated permissions for owner, staff, and technical teams.
• Access activity tracking to monitor and audit data access and prevent leaks.
• Integration capabilities with legacy tools and external systems despite outdated documentation.

• Legacy inventory or sales tools with limited documentation
• Third-party logistics providers (e.g., UPS, FedEx)
• Payment gateways (e.g., PayPal)
• Review and reputation platforms (e.g., Trustpilot)

• Scalability to support at least 50,000 transactions annually
• Transaction cycle time of around 4 days on average
• High data security standards, including secure links and access tracking
• Performance to handle multiple third-party integrations and simultaneous users
• Flexible customization capabilities for business algorithms without extensive downtime

The implementation of a scalable, secure, and integrated sales management platform is expected to facilitate a 50% growth in business transactions, reduce transaction cycle times to approximately 4 days, and improve operational efficiency by automating routine tasks. Enhanced security and fraud detection will protect sensitive data, while flexible customization will enable rapid adaptation to market changes. Overall, this system will position the client to expand their market presence and open new locations more efficiently.