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Development of a Scalable SaaS Booking Platform for Beauty Services
  1. case
  2. Development of a Scalable SaaS Booking Platform for Beauty Services

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Development of a Scalable SaaS Booking Platform for Beauty Services

brights.io
Consumer products & services
eCommerce
Information technology

Challenges in Traditional Beauty Service Booking

Manual booking processes via social media and phone calls create inefficiencies, customer frustration, and operational bottlenecks for beauty service providers. Lack of centralized scheduling systems leads to double bookings, missed appointments, and limited scalability.

About the Client

Beauty salon chain seeking digital transformation through automated appointment scheduling and integrated business management tools.

Project Objectives for SaaS Booking System

  • Automate and streamline beauty service appointment scheduling
  • Enable real-time availability tracking across multiple specialists and locations
  • Create a modern, user-friendly interface for both clients and providers
  • Integrate with existing salon management tools and payment systems
  • Implement monetization features for premium visibility
  • Establish a foundation for future platform expansion

Core Platform Functionalities

  • Real-time appointment booking with calendar/map integration
  • Specialist profile management with qualifications and availability
  • Custom CRM for client communication and data analytics
  • Integrated payment processing with security compliance
  • Monetization module for premium placement bidding
  • Beauty news magazine and product marketplace
  • Flow Booking system integration for time slot management

Technology Stack Requirements

React.js
Node.js
MongoDB
AWS Cloud Services
RESTful APIs

Critical System Integrations

  • Flow Booking API
  • Payment gateways (Stripe/PayPal)
  • Social media platforms (Instagram/Facebook)
  • Google Maps API
  • Analytics tools (Google Analytics)

Non-Functional Requirements

  • Horizontal scalability for multi-tenancy support
  • 99.9% system uptime SLA
  • GDPR-compliant data protection
  • Sub-2-second page load times
  • Role-based access control

Expected Business Outcomes

Anticipated 40% reduction in administrative scheduling workload, 25% increase in appointment conversion rates, and 15% growth in partner salon acquisitions within the first year. Platform monetization features expected to generate 30% additional revenue streams while the integrated content ecosystem aims to boost user retention by 50%.

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