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Development of a Scalable, Multitenant SCORM-Compliant Learning Management System for the Casino Industry

itransition.com

Gambling

Education

SaaS

Challenges with Legacy LMS in the Casino Industry

The client's legacy LMS lacked scalability, customization, and automation capabilities, hindering growth from 65,000 to 600,000+ users. The system's inability to support multitenancy, white-labeling, and SCORM compliance limited competitiveness. Internal processes were incompatible with Moodle's architecture, and the absence of an in-house development team necessitated a dedicated technology partner.

About the Client

A US-based provider of industry-focused SaaS products, including training, risk management, and workforce scheduling solutions, serving 34,000+ customers globally.

Key Goals for the New LMS

Build a cloud-based, multitenant SaaS LMS to support 600,000+ users
Enable client-specific customization through white-labeling and tenant isolation
Automate administrative processes (e.g., bulk user uploads, report notifications)
Ensure SCORM compliance for seamless content integration
Centralize update management across tenants
Implement robust reporting with customizable dashboards

Core Functionalities and Features

Multitenant architecture supporting 500+ tenants
SCORM package integration via Rustici engine
Automated bulk user/course management
White-label customization (URLs, branding, login pages)
Centralized admin panel for cross-tenant management
Tenant-specific course creation with dependencies and surveys
Real-time reporting with subscription-based alerts
Single-page application (SPA) interface for seamless user experience

Technology Stack and Tools

Single-page application (SPA) framework (e.g., React.js)

Cloud infrastructure (AWS/Azure)

Rustici SCORM engine

RESTful APIs for integrations

Database clustering for scalability

Third-Party Integrations

SCORM content packaging tools
Bulk user management APIs
Third-party reporting and analytics platforms
Payment gateways for course purchases

Performance and Scalability Requirements

Support for 600,000+ concurrent users
High availability (99.9% uptime)
Role-based access control (RBAC) for security
Cross-browser compatibility
Low-latency response times for SPA interactions

Expected Business Outcomes

The new LMS will enable the client to scale their user base tenfold, reduce administrative overhead through automation, and enhance client retention via customizable, branded learning experiences. Centralized management and SCORM compliance will streamline content delivery, while robust reporting tools will improve training effectiveness metrics for casino operators.