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Development of a Scalable League Management System to Enhance Membership and Operational Efficiency

orases.com

Sports

Non-profit

Membership Decline Due to Complex Registration Processes

United States Lacrosse experienced significant membership attrition due to an overly complex legacy system that made registration, league management, and benefit access cumbersome for users. The 15-step process created barriers to entry and renewal, limiting growth opportunities.

About the Client

National governing body for lacrosse, focused on promoting the sport through membership growth, safety initiatives, and community education

Key Goals for System Modernization

Increase membership retention and acquisition through streamlined digital experiences
Reduce registration process complexity by 80%
Enable scalable league management capabilities for diverse organization sizes
Improve recruitment effectiveness through centralized communication tools

Core System Capabilities

Simplified 3-step membership registration and renewal portal
League creation and management dashboard with field scheduling
Team roster builder with player recruitment tools
Integrated payment system for fee management
Mass communication platform for league announcements
Scalable architecture supporting growth to 100,000+ users

Technology Stack Requirements

Cloud-native architecture

Modern web framework (React/Node.js)

Relational database (PostgreSQL)

System Connectivity Needs

Payment gateway integration
Existing member database migration
Email/SMS notification services

Operational Requirements

High availability (99.9% uptime)
Role-based access control
Data encryption at rest/transit
Responsive design for mobile access

Expected Business Outcomes

Implementation of the League Management System is projected to drive X% membership growth within 18 months, reduce administrative overhead by 60%, and enable rapid scaling of new leagues nationwide. The platform will create a unified digital ecosystem that enhances user experience while providing actionable data for strategic decision-making.