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Development of a Scalable Healthcare BPM System for UK Care Homes

itransition.com

Medical

Health & Fitness

Information Technology

Business services

Challenges in Care Home Task Management and Compliance

Manual task management processes in care homes led to inefficiencies, compliance risks due to evolving regulations, fragmented data collection, and limited visibility into care quality metrics. Staff struggled with resource allocation, and decision-making lacked actionable patient data insights.

About the Client

A UK-based agency specializing in clinical and residential care, operating multiple care homes and providing mental health rehabilitative services.

Goals for the Healthcare BPM System

Automate clinical and non-clinical task management across care homes
Ensure compliance with UK healthcare regulations through automated workflows
Enable data-driven decision-making via centralized patient statistics and reporting
Integrate modular subsystems for future scalability
Create a marketable product for broader care sector adoption

Core System Functionalities and Features

Clinical task management (medication tracking, treatment plans, patient diaries)
Automated compliance workflows for incidents/accidents
Evidence-based task completion with audit trails
Dynamic task prioritization and resource allocation
Role-based user administration with CSV import/export
Patient card system with task history and export functionality
API integration for third-party ecosystem expansion

Technology Stack Requirements

Cloud-native web application architecture

RESTful API for system integration

Database with audit logging capabilities

Frontend framework for responsive UI/UX

System Integration Needs

Electronic health record (EHR) systems
HR management platforms
Regulatory reporting tools
Emergency services communication channels

Operational Requirements

High availability (99.9% uptime SLA)
Healthcare data encryption and GDPR compliance
Horizontal scalability for 1000+ concurrent users
Role-based access control (RBAC) with multi-factor authentication
Real-time notification system with escalation protocols

Expected Business Impact of BPM Implementation

The system will reduce administrative overhead by 40%, improve regulatory compliance adherence by 95%, and enable 30% faster incident response times. Centralized data analytics will enhance patient care quality through evidence-based treatment recommendations, while modular architecture supports rapid expansion to 50+ care homes within 24 months.