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Development of a Scalable, Configurable SaaS Platform for Insurance Claims and Policy Lifecycle Management
  1. case
  2. Development of a Scalable, Configurable SaaS Platform for Insurance Claims and Policy Lifecycle Management

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Development of a Scalable, Configurable SaaS Platform for Insurance Claims and Policy Lifecycle Management

itransition.com
Insurance

Challenges in Insurance Claims and Policy Management

Insurance companies face inefficiencies in manual claims processing and policy management, leading to delays, errors, and high operational costs. Existing solutions lack flexibility, scalability, and the ability to adapt to evolving regulatory and business requirements. There is a need for a modern, configurable platform that supports pay-per-use economics and seamless integration with third-party systems.

About the Client

A rapidly growing UK-based startup focused on digitizing insurance operations through innovative SaaS solutions

Key Project Goals

  • Create a cloud-native SaaS platform for end-to-end insurance claims and policy lifecycle management
  • Enable high configurability for business rules, workflows, and user interfaces
  • Support microservices architecture with open API for extensibility
  • Ensure scalability to handle 400+ quotes and 20+ purchases per minute
  • Implement multitenancy with strict data isolation and security compliance

Core System Capabilities

  • Configurable claim management workflows (notification, fact-finding, settlement)
  • Policy lifecycle management with customizable templates
  • Distributed workflow engine for automated business processes
  • Multitenant architecture with dedicated database instances
  • Integrated communication tools (email, SMS, personalized documents)
  • File management, reporting, and billing modules
  • Third-party integrations for verification, analytics, and security

Technology Stack Requirements

Kotlin/Java for backend development
PostgreSQL with JSONB for relational data
AWS services (EC2, ECS, RDS, S3, Lambda, VPC)
Event-driven architecture with AWS MSK
Consul for service discovery
DynamoDB for NoSQL storage

Third-Party System Integrations

  • Gmail/Office 365 for email
  • Twilio for SMS
  • Google Maps for navigation
  • Loqate for address verification
  • EngageOne for document generation
  • Semafone for call security
  • ThoughtSpot for analytics
  • Okta for SSO

Non-Functional Requirements

  • High availability and fault tolerance
  • Data encryption and compliance with insurance regulations
  • Horizontal scalability on AWS infrastructure
  • Performance under high load (400+ QPS)
  • Modular design for future enhancements

Expected Business Outcomes

The platform will reduce operational costs by 30-40% through automation, improve claims processing speed by 50%, and enable rapid onboarding of new insurance clients. Multitenancy and AWS-based scalability will support exponential growth while maintaining security and compliance, positioning the client as a leader in insurance technology solutions.

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