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Development of a Personalized Travel Companion Mobile Application for Enhanced Passenger Experience

thedistance.co.uk

Logistics

GPS

Consumer products & services

THE PROBLEM

LeShuttle required a mobile application to accurately represent its unique travel experience, inspire customers with engaging destination content, and leverage GPS and booking data to deliver personalized journey solutions. Existing challenges included inefficient communication of real-time journey information and insufficient integration of legal compliance reminders.

About the Client

A provider of eco-friendly vehicle transport via the Channel Tunnel, offering rapid cross-Channel travel between Folkestone and Calais.

THE RESULTS

Deliver an industry-leading travel experience through personalized digital engagement
Enhance brand visibility and innovation via a modern, user-centric app interface
Streamline compliance with automated health declaration reminders
Improve customer feedback collection and destination engagement post-journey

THE SOLUTION

GPS-based geofencing for real-time journey tracking
Contextual push notifications for boarding calls and stage-specific updates
Destination recommendations and feedback prompts post-travel
Automated legal/health declaration reminders

TECHNOLOGIES

Mobile app development frameworks (iOS/Android)

GPS geolocation APIs

Cloud-based notification services

Data analytics platforms

SYSTEM INTEGRATIONS

LeShuttle booking system API
Third-party GPS/geofencing services
Notification delivery platforms
Legal compliance databases

NON-FUNCTIONAL REQUIREMENTS

High availability during peak travel periods
Low-latency notification delivery
GDPR-compliant data handling
Cross-platform compatibility

MEASURING SUCCESS

The app is expected to significantly enhance customer satisfaction through personalized journey management, increase compliance adherence via automated reminders, and strengthen brand loyalty by delivering a seamless, innovative travel experience that differentiates LeShuttle from competitors.