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Development of a Multilingual Mobile App for Enhanced Hotel Guest Experience with Agile Delivery
  1. case
  2. Development of a Multilingual Mobile App for Enhanced Hotel Guest Experience with Agile Delivery

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Development of a Multilingual Mobile App for Enhanced Hotel Guest Experience with Agile Delivery

plavno.io
Hospitality & leisure
Tourism
Technology Services

Challenges in Hotel Guest Experience and App Development

Existing booking systems lacked flexibility for group experiences, slow development cycles delayed updates, and the need for a multilingual mobile app to meet modern traveler expectations during post-pandemic travel recovery.

About the Client

A hospitality technology company specializing in digital solutions for hotels and guest services.

Objectives for Enhancing Guest Experience and Operational Efficiency

  • Develop a multilingual mobile app supporting 18 languages
  • Enable collaborative group booking functionality
  • Accelerate development using agile methodologies to meet 8-week MVP timeline
  • Achieve 300K user adoption within initial launch period

Core Functionalities for Guest-Centric Mobile Experience

  • Dynamic service scheduling with customizable parameters
  • Multilingual interface adaptation
  • Group booking coordination tools
  • Integrated payment options (credit card, PayPal, cash)
  • Real-time availability updates

Technology Stack Requirements

React Native
Flutter
Node.js
TypeScript
GraphQL
Docker

System Integration Needs

  • Payment gateway APIs
  • Third-party authentication services
  • Real-time translation APIs
  • Hotel management system interfaces

Performance and Scalability Expectations

  • Support 300K+ concurrent users
  • Cross-platform compatibility (iOS/Android)
  • Sub-200ms response time for critical operations
  • PCI-DSS compliance for payment processing
  • Automated scaling infrastructure

Expected Business Impact of the New Guest Experience App

The solution will establish a new industry benchmark for digital hospitality experiences, enabling hotels to increase guest satisfaction scores by 30%, reduce service coordination overhead by 40%, and achieve rapid market penetration through agile deployment capabilities.

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