This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Development of a Modern Omnichannel E-commerce Platform with Personalization and CRM Integration for a Telecommunications Client

plavno.io

Telecommunications

eCommerce

Challenges in Engaging Younger Audiences and Platform Inefficiencies

The existing online shop failed to engage younger users, lacked intuitive content management tools for administrators, required comprehensive technical documentation for scalability, and needed a modernized interface to align with tech-savvy youth preferences.

About the Client

A telecommunications company seeking to expand its digital footprint by engaging younger demographics (25-35 age group) through a personalized online retail experience.

Objectives for Enhanced Engagement and Platform Optimization

Increase engagement among 25-35-year-old users through personalized experiences
Streamline content and product card management for administrators
Establish robust technical documentation for API scalability
Modernize UI/UX design to appeal to younger demographics
Integrate CRM systems for real-time transaction tracking and analytics

Core System Functionalities and Key Features

Advanced product filtering by brand, price, and specifications
Real-time user profile-based personalized offers
React component-driven content and product card customization
Third-party React-integrated personal account management
Internal CRM for order tracking and sales analytics

Technologies and Methodologies

React

Node.js

Golang

Vue.js

TypeScript

GraphQL

REST API (Swagger)

Agile methodology

Critical System Integrations

CRM systems
Payment gateways
User analytics platforms
Third-party authentication services

Non-Functional Requirements

Scalability to handle 10x traffic growth
Real-time personalization response time <500ms
Enterprise-grade data encryption and GDPR compliance
99.9% platform uptime SLA
Cross-browser compatibility

Expected Business Impact of Enhanced Engagement and Operational Efficiency

Anticipated 30%+ increase in customer satisfaction scores, 60% reduction in user acquisition costs through targeted recommendations, improved CRM analytics for traffic channel optimization, and streamlined content management processes reducing administrative overhead by 40%.