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Development of a Hybrid Mobile App with SAP Commerce Integration for Enhanced B2B Retail Experience
  1. case
  2. Development of a Hybrid Mobile App with SAP Commerce Integration for Enhanced B2B Retail Experience

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Development of a Hybrid Mobile App with SAP Commerce Integration for Enhanced B2B Retail Experience

itransition.com
Retail
Manufacturing
eCommerce

Challenges in Mobile Commerce Adoption and User Experience Optimization

The client's existing mobile website lacked native functionality and seamless integration with SAP Commerce backend, resulting in poor user engagement, limited order management capabilities for corporate clients, and missed opportunities for mobile-driven sales growth. The absence of push notifications and analytics hindered marketing effectiveness and data-driven decision-making.

About the Client

A leading European trading and manufacturing company operating a B2B online retail chain offering over 90,000 products across 300 categories including workwear, office, and household items.

Strategic Goals for Mobile Commerce Transformation

  • Establish mobile commerce as a viable sales channel through a dedicated hybrid app
  • Enhance user experience with native mobile features and seamless SAP Commerce integration
  • Enable multi-company order management for business users
  • Implement analytics and push notification capabilities for marketing optimization
  • Increase mobile transaction share to exceed 10% of total turnover within 3 months

Core System Functionalities

  • Multi-factor user authentication (OAuth2, token-based)
  • Advanced product search with faceted navigation
  • Multi-company order management dashboard
  • Secure payment gateway integration
  • Real-time push notifications for promotions
  • In-store pickup location finder
  • Purchase history tracking with one-click reordering
  • Loyalty program management module

Technology Stack Requirements

Hybrid app framework (React Native/Flutter)
SAP Commerce Cloud (formerly Hybris)
Firebase Cloud Messaging
WebView for content rendering
OAuth2 authentication protocol

System Integration Needs

  • SAP Commerce backend API
  • Firebase analytics and notifications
  • Payment gateway services
  • Third-party location services for store finder

Performance and Security Requirements

  • Support for 500+ concurrent corporate clients
  • 99.9% system uptime SLA
  • PCI DSS compliance for payment security
  • Cross-platform compatibility (iOS 12+/Android 8+)
  • Response time under 2 seconds for 95% of API calls

Anticipated Business Outcomes

The solution will create a new revenue channel through mobile commerce, improve customer retention via personalized notifications, and provide actionable business intelligence through integrated analytics. The hybrid architecture ensures consistent user experience across devices while maintaining SAP Commerce backend efficiency, with projected adoption by 500+ corporate clients within the first quarter post-launch.

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