Development of a Digital Investment Platform with Advanced Microservices Architecture and Full Client Self-Service Capabilities

The client currently faces difficulties in providing a seamless, fully digital experience for investment fund clients, including transparency, self-service options, and secure transaction processing. Existing channels are limited in user-friendliness and responsiveness, hindering client engagement and operational efficiency. Additionally, integrating complex investment products with regulatory compliance demands and ensuring high system availability represent significant technical challenges.

A mid-sized investment management firm seeking to enhance client engagement and operational efficiency through a comprehensive digital platform supporting investment fund transactions, onboarding, and self-service features.

• Create a user-friendly, fully digital platform supporting client onboarding, investment analysis, and fund transactions.
• Enable clients to easily establish and manage pension fund accounts (IKE/IKZE), transfer investments, and generate personalized pension plans.
• Implement a scalable, secure, and highly available architecture capable of supporting continuous service with no perceptible downtime.
• Develop functionalities including dashboards, remote transaction execution, product setup, transaction history, and help resources.
• Ensure compliance with relevant financial regulations and facilitate integration with external transfer agent systems and identity verification services.
• Utilize modern technologies to optimize performance on mobile devices and support intuitive user experiences.

• Dashboard displaying investment statuses, portfolio overview, and analytics.
• Client process service enabling remote instructions for fund acquisitions, conversions, and transfers.
• Process management for establishing new investment products, including transfer from other institutions with multi-step authorization.
• Display of detailed transaction history with transparent listings.
• Help Center providing support and guidance for users.

• API communication with transfer agent backend for fund register management.
• Identity verification system for client onboarding and compliance.
• SMS gateway for communication with clients during transactions and notifications.

• System uptime and availability of 99.9% with seamless updates.
• Support for high transaction volumes with low latency.
• Robust security measures including DDoS/Dos prevention, logs anonymization, and end-to-end encryption.

The implementation of the new platform aims to significantly enhance client experience by providing intuitive self-service capabilities, reduce transaction processing times, and increase operational efficiency. The platform is expected to support continuous availability, matching industry-leading standards, and facilitate full compliance with regulatory requirements, leading to increased client satisfaction and retention.