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The client faced operational inefficiencies due to distributed teams using outdated, fragmented systems. Manual management of work orders, inventory, and quoting processes caused delays, data inconsistencies, and declining service quality. Lack of integration between Paradox, Salesforce, and physical task boards hindered scalability and real-time visibility.
A US-based provider of repair and maintenance services for industrial automation systems, serving clients with brands like Allen Bradley, Siemens, and Mitsubishi across three locations.
The solution is projected to reduce manual operational efforts by 90%, accelerate work order management by 100%, and cut purchase order approval times by 50%. Centralized data management will improve inventory accuracy to 99.5%, while automated workflows are expected to increase overall service delivery capacity by 40% within the first year.