Development of a Contractor Self-Service Portal for Energy Network Management and Investment Processes

The client currently relies on email-based communication with contractors for project coordination, documentation exchange, and process tracking. This manual approach leads to inefficiencies, increased risks of human error, delayed project timelines, and difficulties in monitoring investment progress and documentation status, thereby impacting energy network reliability and operational efficiency.

A major utility company managing energy distribution to over a million customers in a metropolitan area, focusing on network maintenance, infrastructure investments, and contractor coordination.

• Implement a centralized digital platform to streamline communication, document sharing, and progress tracking between the utility and contractors.
• Visualize project and investment milestones to enable real-time monitoring of work progress
• Reduce manual handling and associated errors in project documentation and reporting
• Enhance transparency and accessibility of legal, regulatory, and procedural documentation via an integrated knowledge base
• Improve operational efficiency resulting in reduced costs and faster project execution
• Create a secure, scalable solution capable of supporting multiple users and complex workflows

• User authentication and role-based access control for contractors and internal staff
• Dashboard displaying assigned projects and current progress status
• Filtering, sorting, and searching tools for efficient navigation of orders and documents
• Detailed project pages showing progress, milestones, and documentation requirements
• Real-time reporting of work progress and problems, with attachment of field photos and documents
• Order history view to track completed projects
• Integrated knowledge base with templates, regulations, and procedural materials
• Notification system for updates, deadlines, and communication alerts

• Internal project and asset management systems
• Document storage and retrieval services
• Notification and communication platforms
• Regulatory and legal document repositories

• System uptime of at least 99.9%
• Secure data encryption both at rest and in transit
• Support for at least 200 concurrent users
• Responsive interface compatible with desktops and mobile devices
• Fast load times with page response within 2 seconds

By deploying the contractor self-service portal, the client aims to significantly improve coordination efficiency, reduce project documentation errors, accelerate investment approvals, and enhance overall operational reliability. Expected outcomes include a reduction in project processing time by approximately 30%, decreased administrative costs due to minimized manual communication, and improved transparency across project lifecycle stages.