Development of a Comprehensive Telehealth Platform for Pet Care with Custom eCommerce and Vet Management Modules

The client faces challenges in providing a seamless, flexible telehealth platform that integrates product sales, subscription management, and veterinary collaboration. Existing solutions lack customized workflows for diverse subscription terms, an engaging user experience for pet owners, and an efficient veterinary portal to manage medical records and appointments. There is also a need for a self-service administration interface to enable non-technical staff to self-manage content and questionnaires, reducing development bottlenecks and improving responsiveness.

A startup specializing in pet healthcare, delivering subscription-based products and telemedicine services to pet owners, aiming to enhance accessibility and affordability of pet care.

• Establish a scalable digital platform supporting both eCommerce and telehealth services for pet care.
• Implement a customized backend supporting detailed product pages, flexible subscription intervals, and a streamlined checkout process.
• Develop a comprehensive pet health management portal for veterinary partners, including medical records, prescriptions, chat, and video consultation capabilities.
• Create an intuitive mobile app enabling pet owners to manage profiles, subscriptions, and medical appointments with enhanced chat and video functionalities.
• Build an admin self-service portal allowing internal teams to create and update questionnaires, forms, and content independently, reducing dependency on developers.
• Achieve an improved user experience that encourages ongoing engagement, community participation, and increased customer satisfaction.
• Position the platform for scalable growth, with robust infrastructure and integrations for analytics and data management, leading to increased customer retention and subscription renewals.

• Custom product detail pages for pet food, medicine, and supplies.
• Flexible subscription workflows supporting intervals of 1, 2, 3, and 6 months, including freemium options.
• Enhanced checkout process with tailored fields and multiple payment options.
• Veterinary portal ('Kennel') with access to patient records, medical history, prescriptions, chat, and video calling.
• Pet owner mobile app for profile management, subscription updates, medical records, chat, and video and appointment scheduling.
• Automated chatbot with predefined questions to facilitate user interactions.
• A content management system for veterinary articles and pet health resources.
• An admin dashboard for internal team to create and modify questionnaires, forms, and content.

• Payment gateways for subscription and purchase processing
• Content management system for dynamic content updates
• Analytics platforms for user engagement and system performance
• Video conferencing APIs for telemedicine consultations
• Notification services for chat and appointment reminders

• System scalability to support rapid growth and increased user base
• High performance and responsiveness, especially for real-time chat and video features
• Data security and privacy compliance (e.g., GDPR, HIPAA if applicable)
• Availability and uptime of 99.9% to ensure continuous access for users
• Maintainability and ease of content updates through admin self-service tools

The implementation of this comprehensive telehealth and eCommerce platform is expected to significantly improve user engagement, with a targeted increase in subscription renewals by 20-30%. It will streamline operations by reducing dependency on technical teams for content updates and questionnaire management, accelerating response times and feature iterations. The platform aims to facilitate community building, enhance pet owner satisfaction, and provide veterinary partners with efficient tools for managing patient data, ultimately supporting scalable growth and expanding market reach.