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Service Coordination Inc. faced challenges with its outdated legacy system, which lacked the functionality and flexibility needed to effectively manage client data, track employee performance, and integrate with state-level systems. The organization's mobile workforce required a solution that could be accessed seamlessly on laptops, cell phones, printers, and scanners while maintaining data security and compliance. Data migration from the legacy system was a significant concern, requiring minimal disruption to ongoing operations.
A non-profit organization providing case management services to individuals with disabilities, veterans, and other vulnerable populations in Maryland.
This project is expected to significantly improve Service Coordination Inc.'s efficiency, reduce operational costs, enhance client outcomes through personalized care, and enable the organization to secure new government contracts. The anticipated ROI is within one year, leading to a substantial reduction in deficits, improved employee retention, and a stronger reputation within the community.