Logo
  • Cases & Projects
  • Developers
  • Contact
Sign InSign Up

© Copyright 2025 Many.Dev. All Rights Reserved.

Product
  • Cases & Projects
  • Developers
About
  • Contact
Legal
  • Terms of Service
  • Privacy Policy
  • Cookie Policy
Customer Data Platform for Personalized Marketing & Engagement
  1. case
  2. Customer Data Platform for Personalized Marketing & Engagement

This Case Shows Specific Expertise. Find the Companies with the Skills Your Project Demands!

You're viewing one of tens of thousands of real cases compiled on Many.dev. Each case demonstrates specific, tangible expertise.

But how do you find the company that possesses the exact skills and experience needed for your project? Forget generic filters!

Our unique AI system allows you to describe your project in your own words and instantly get a list of companies that have already successfully applied that precise expertise in similar projects.

Create a free account to unlock powerful AI-powered search and connect with companies whose expertise directly matches your project's requirements.

Customer Data Platform for Personalized Marketing & Engagement

lightpointglobal.com
Media

Data Silos and Lack of Unified Customer View

The client's current marketing automation and personalization efforts are hampered by data silos across multiple systems (paywall, self-service portal, customer service portal, campaign management module, analytics module, external services). This lack of a unified customer view prevents accurate user segmentation, personalized content delivery, and effective marketing campaign optimization, leading to missed revenue opportunities and reduced customer loyalty.

About the Client

An agency providing full-cycle marketing automation, MarTech stack building, and strategic marketing consulting services primarily to major US newspapers, representing 60% of the media market share.

Project Objectives

  • Create a centralized Customer Data Platform (CDP) to aggregate and unify customer data from various internal and external sources.
  • Develop a single customer profile for each user, encompassing both anonymous and authenticated data.
  • Enable personalized customer experiences, including tailored content, offers, and promotions.
  • Improve marketing campaign effectiveness and ROI.
  • Enhance customer retention and loyalty.

Functional Requirements

  • Data ingestion from 5+ internal and external data sources.
  • Data standardization and cleansing.
  • Identity resolution and merging of anonymous and authenticated data.
  • Creation and maintenance of unified customer profiles.
  • API integration with the Engagement Module for personalized marketing.
  • Data governance and privacy compliance features.

Preferred Technologies

Google BigQuery
MongoDB
Go
Python
TypeScript
Google Cloud Platform

Required Integrations

  • Engagement Module (via API)
  • Authentication Providers
  • Email Campaign Service Providers
  • Payment Providers
  • Newspaper Manufacturing and Delivery Processors (Circ Systems)

Key Non-Functional Requirements

  • Scalability to handle large volumes of data and users.
  • High performance and low latency for real-time personalization.
  • Data security and privacy compliance (e.g., GDPR, CCPA).
  • Data quality and accuracy.

Expected Business Impact

The implementation of the CDP is expected to result in significant improvements in marketing effectiveness, increased customer engagement, enhanced customer loyalty, and improved revenue generation. By enabling personalized experiences and data-driven decision-making, the client will be able to deliver more relevant and valuable interactions with their audience, leading to higher conversion rates, reduced churn, and increased customer lifetime value.

More from this Company

Self-Service Subscription Management Portal for Media Publishers
AI-Powered OCR System for Automated Document Processing in Transportation Industry
Custom Secure Online Banking Platform Development with Advanced Financial Management Features
Modernization of HR Management System for Financial Services Enterprise
QR Code-Based Mobile Access Control System with Centralized Management and Analytics