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Self-Service Subscription Management Portal for Media Publishers

lightpointglobal.com

Media

Technology

SaaS

Key Business Challenges in Subscription Management

Publishers struggle with converting visitors to subscribers and managing digital subscriptions due to fragmented user identity tracking, outdated subscription management tools, inefficient customer support workflows, and disjointed payment processing systems. These challenges lead to poor customer experiences and missed revenue opportunities.

About the Client

Multinational media technology provider offering digital solutions to publishing clients

Strategic Project Objectives

Develop a self-service portal enabling subscriber autonomy in subscription management
Implement support tools for customer service teams to directly assist users
Integrate secure payment processing with flexible subscription options
Enable multitenant architecture for diverse client configurations
Provide analytics for customer behavior and support performance tracking

Core System Functionalities

Single sign-on and social media authentication
User-initiated subscription upgrades/downgrades
Support team account access with audit trails
Real-time payment processing with pause/resume options
Content redelivery requests and back-issue access
Customizable portal branding and UI components

Technology Stack Requirements

.NET Core

Angular

TypeScript

Less

Critical System Integrations

CRM systems for customer data synchronization
Payment gateways (Stripe, PayPal, etc.)
Analytics platforms for usage tracking
Identity providers (Google, Facebook, etc.)

Non-Functional Requirements

Support for 1.1M+ annual subscribers with 99.9% uptime
Real-time configuration updates without service interruption
GDPR-compliant user identity management
Multi-tenant architecture with isolated client environments
Role-based access control for security compliance

Expected Business Impact

Enables publishers to reduce customer support costs by 40%, increase subscription retention by 25%, and boost upsell revenue through targeted offers. The portal will support 200+ publishers managing millions of subscribers while maintaining brand differentiation through customizable interfaces and premium support features.