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Custom Point of Sale (POS) System Development for Non-Profit Organizations

emergentsoftware.net

Non-profit

Food & Beverage

Retail

Challenges with Existing Systems & Lack of Customization

LCSO currently lacks a tailored POS system to effectively manage membership, track point balances, process transactions, generate custom reports for financial and operational oversight, and integrate feedback mechanisms. Existing off-the-shelf solutions do not adequately address the unique needs of their membership-based, point-of-sale model, hindering their ability to efficiently serve their community and comply with reporting requirements.

About the Client

LCSO is a non-profit organization dedicated to providing food assistance and support services to low-income families within a specific geographic region. They operate a community-based food access program utilizing a point system for distribution.

Project Goals

Develop a custom POS system to manage member registration, point balances, and transactions.
Implement a system for collecting and analyzing shopper feedback.
Create comprehensive reporting capabilities for financial accountability and program performance.
Ensure a user-friendly interface for both staff and members.
Enable scalability to accommodate future growth in membership and transaction volume.

System Functionality

Member Registration and Management (including search functionality)
Point Balance Tracking and Management
Transaction Processing (point-based payments)
Custom Receipt Generation
Inventory Management (basic)
Custom Reporting (membership, financial, inventory)
Survey Integration (for shopper feedback)
User Role Management (admin, volunteer, cashier)
Touchscreen Optimization

Technology Preferences

Touchscreen-compatible interface

Custom database solution

Print receipt functionality

Integration with SurveyGizmo (or similar survey platform)

External Integrations

SurveyGizmo (or equivalent survey platform)

Non-Functional Requirements

Scalability to support increasing membership and transaction volume
Data security and privacy
Reliability and uptime
Performance (fast transaction processing)
User-friendly interface for staff with varying technical skills

Expected Business Impact

This project will enable LCSO to significantly improve operational efficiency, enhance the member experience, strengthen financial accountability, and better serve the needs of the community. The custom POS system will provide valuable data insights to optimize program performance and ensure sustainability. It will also allow LCSO to potentially license its solution to other similar organizations, creating a new revenue stream and expanding their impact.