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Comprehensive Digital Transformation for a Leading Educational Association
  1. case
  2. Comprehensive Digital Transformation for a Leading Educational Association

Comprehensive Digital Transformation for a Leading Educational Association

fivejars.com
Education

Identify Challenges in Current Digital Presence and Member Engagement

The client experiences fragmented web presence with over 70 microsites, inconsistent branding, outdated design, and limited integration with key systems such as membership management and eCommerce platforms. These issues hinder user experience, reduce engagement, and impede efficient content and resource delivery.

About the Client

A large, well-established professional educational association seeking to enhance its digital presence, streamline member engagement, and improve resource accessibility across multiple platforms.

Define Goals for a Unified, Dynamic, and User-Centric Digital Ecosystem

  • Develop a modern, visually engaging, and mobile-friendly website that enhances user experience and aligns with current accessibility standards.
  • Consolidate over 70 microsites into a single, cohesive digital platform to improve brand consistency and streamline content management.
  • Implement an intuitive Content Management System (CMS) with robust templates, tagging, and layout capabilities to empower content creators and administrators.
  • Enable seamless membership management with clear information about membership types, benefits, and services, including a simplified purchasing process.
  • Integrate Single Sign-On (SSO) with existing membership and transaction systems to provide a unified login experience.
  • Develop an integrated online store for publications and materials, enhancing search, pricing, and transactional efficiency.
  • Create a dedicated framework for event management, registration, and microsite creation to promote and coordinate organizational events.

Core Functionalities Needed for a Modern Educational Association Website

  • Responsive wireframe and mockup design to ensure mobile friendliness and visual appeal.
  • Hierarchical page templates and layout builder for flexible content presentation.
  • Advanced tagging and categorization system to enhance content discoverability and engagement.
  • Membership and benefit information pages with integrated, streamlined purchasing workflows.
  • Single Sign-On (SSO) integration with existing member and transaction systems.
  • Integrated eCommerce platform supporting product cataloging, search, and checkout processes.
  • Event management system with microsite support for registration, agendas, and logistics.
  • Consolidation framework for migrating and managing over 70 microsites within a unified platform.
  • Content roles and permissions to control access and editing rights across different site sections.

Recommended Technologies and Architectural Approaches

A flexible CMS platform capable of handling complex digital ecosystems, such as Drupal or equivalent.
Responsive web design principles for mobile and desktop compatibility.
Modular architecture supporting plugin integration and scalability.
Secure coding standards and practices for performance and data protection.
Standards-compliant accessibility features to meet current 508 guidelines.

Essential External System Integrations

  • Membership management system for user profiles and transaction processing.
  • Single Sign-On (SSO) for seamless user authentication.
  • eCommerce platform for product sales and digital transactions.
  • Event registration and microsite creation systems.
  • Content analytics and SEO optimization tools.

Key Non-Functional System Requirements

  • Scalability to support a large volume of microsites and user traffic.
  • High performance with fast load times, optimized for various devices and browsers.
  • Robust security measures, including regular security audits and compliance standards.
  • High availability with minimal downtime, ensuring 24/7 access for users.
  • Flexible content management with user-friendly interfaces for non-technical staff.

Projected Business Benefits and Performance Metrics

The implementation of the comprehensive digital ecosystem is expected to significantly enhance user engagement, with anticipated increases in page views per session, session duration, and new user acquisition. The project aims to improve brand consistency, streamline content management, and facilitate faster, more efficient transactions. Based on comparable projects, expected outcomes include a 26% increase in page views per session, a 21% rise in session duration, and an 8% reduction in bounce rate. Additionally, expanding the digital presence is projected to foster greater member engagement, with a 7% increase in total users, a 15% growth in new users, and a 33% increase in session numbers, ultimately strengthening the association's reach and influence.

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Untitled Case