Comprehensive Digital Platform Revamp for Non-Profit Member Engagement and Service Automation

The organization faces challenges managing a high volume of online content, user registrations, and service bookings across multiple programs and facilities. Manual processes for scholarship applications, program registrations, and multimedia content management result in high overhead costs, processing delays, and inconsistent user experiences. The existing digital platforms lack integration with third-party tools, limiting operational automation, data insights, and member engagement.

A large-scale non-profit organization serving a diverse community with extensive member services, programs, and fundraising activities, requiring an integrated digital presence to enhance user experience and operational efficiency.

• Migrate existing web platforms to a modern content management system with enhanced editing capabilities to improve productivity for content creators.
• Automate data processing workflows to significantly reduce manual labor and operational costs, targeting savings similar to $125,000 annually in media processing and 250,000+ personal training orders.
• Streamline member registration and program booking processes, including multiparticipant registration, to increase user satisfaction and program turnout.
• Integrate third-party applications for class registration, service booking, and payments to create seamless end-to-end member interactions.
• Develop sophisticated search, filtering, and personalization features to improve online program and camp selection experiences, increasing conversion rates.
• Implement a flexible and scalable digital signage solution to create a cohesive offline and online brand experience across multiple physical locations.
• Enhance accessibility and inclusivity by simplifying scholarship application procedures with an automated, centralized system ensuring standardization across programs.
• Provide analytics and reporting tools to enable data-driven decision-making and continuous platform improvements.

• Advanced content management system with user-friendly content editing and publishing workflows.
• Automation of multimedia processing workflows to reduce manual effort on video and content uploads.
• Integrated registration and booking systems supporting multiparticipant registration and complex service offerings.
• Third-party API integrations for class scheduling, personal training, massage services, health coaching, and related offerings.
• Sophisticated search and filter functions across programs, camps, and services with multi-criteria search capabilities.
• An internal analytics dashboard for tracking program registration, booking trends, and operational metrics.
• A centralized scholarship application portal with automated eligibility assessment based on uploaded documentation.
• Digital signage system synchronized with online content to deliver uniform brand messaging offline.

• Scheduling and booking APIs for classes, programs, and wellness services.
• Payment gateway integrations for online transactions.
• Third-party APIs for personal training and wellness services.
• Media processing tools for automated video uploads and editing workflows.
• Analytics and reporting platforms to support data-driven decisions.

• Scalability to support millions of user interactions annually.
• High availability with minimum downtime to ensure service continuity.
• Performance optimization to ensure page load times under 3 seconds.
• Data security and privacy compliance, especially for personal and financial data.
• Automated backup and disaster recovery plans.

The new platform is anticipated to substantially increase operational efficiency, reduce manual processing time (saving over 20,000 hours annually), decrease overhead costs (e.g., media processing savings of approximately $125,000 per year), and improve member engagement through streamlined registration, booking, and personalized content experiences. Additionally, the system will support increased program participation, as evidenced by historical improvements such as a 235% increase in scholarship inquiries and an 87% rise in page views, ultimately fostering growth and enhanced community impact.