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Automotive Battery Service Mobile Application Enhancement & Modernization

itransition.com

Automotive

Manufacturing

Business services

Current Application Limitations

The existing legacy mobile application for battery technicians is outdated, lacks modern user experience, and limits efficiency in tasks such as battery lookup, procurement, and invoicing. It requires modernization to improve technician productivity and enhance customer service.

About the Client

A global provider of battery technology solutions, specializing in battery inspection, storage, installation, repair, and related services for automotive, motorcycle, and marine applications. They offer diagnostic equipment, technician training, and roadside assistance.

Project Goals

Enhance technician efficiency by streamlining battery service workflows.
Improve user experience for technicians through a modern and intuitive interface.
Increase client base by providing better service and a more user-friendly experience.
Improve accuracy of battery fitment and installation information.
Enable multilingual support for broader customer reach.
Facilitate seamless integration with third-party vehicle information and service platforms.

Functional Requirements

VIN scanning and decoding (including older VINs).
Battery lookup with detailed specifications and pricing.
Battery procurement and order management.
Vehicle-specific battery location diagrams.
Installation requirements and safety guidelines.
Invoice generation.
Push notifications for battery-related events.
App-to-app integration with third-party vehicle information systems.
Multilingual support (English, Spanish, French-Canadian).
Embedded safety data sheets.
E-signature functionality.
In-app authorization for access from industrial devices.
Tax calculation and localization for Canada and USA

Technology Stack

Xamarin (for cross-platform development)

OneSignal (for push notifications)

RESTful APIs (for integrations)

Cloud-based backend (AWS/Azure/GCP)

External System Integrations

Third-party vehicle information APIs.
Payment gateway integration.
Tax calculation APIs.

Non-Functional Requirements

Scalability to accommodate future growth.
High performance and responsiveness.
Robust security to protect sensitive data.
Reliability and availability.
Usability and accessibility.

Expected Business Impact

The enhanced mobile application is expected to significantly improve operational efficiency, reduce service time, increase customer satisfaction, and ultimately contribute to a 25% increase in the client base and a 30% reduction in service time, as demonstrated by the previous application upgrade.