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Automated Contract Status Tracking and Salesforce Integration for Insurance Operations
  1. case
  2. Automated Contract Status Tracking and Salesforce Integration for Insurance Operations

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Automated Contract Status Tracking and Salesforce Integration for Insurance Operations

enterbridge.com
Insurance
Financial services

Manual Contract Status Tracking Inefficiencies

The operations team spent 5 hours weekly manually checking contract statuses on multiple carrier websites and updating Salesforce, leading to time wastage, potential data inaccuracies, and delayed revenue tracking.

About the Client

A forward-thinking insurance company offering commission-free life insurance products and partnering with 2,000+ financial advisors to provide low-cost solutions, custom software, and consulting services.

Automation Goals for Operational Efficiency

  • Automate contract status verification across multiple carrier websites
  • Reduce manual processing time from 5 hours/week to under 10 minutes
  • Ensure real-time Salesforce database updates with 97%+ accuracy
  • Reallocate staff time to high-value tasks like application processing
  • Increase annual revenue through improved operational efficiency

Core System Functionalities

  • Scheduled bot execution (twice daily)
  • Salesforce report generation and download
  • Multi-carrier website navigation and data extraction
  • Automated status comparison and updates in Salesforce
  • Error-handling for unmatched records
  • Audit logging for process transparency

Technology Stack Requirements

Robotic Process Automation (RPA) tools
Web scraping/crawling frameworks
Salesforce API integration
Cloud-based automation infrastructure

System Integration Needs

  • Salesforce CRM
  • Multiple carrier website portals
  • Internal application processing systems

Performance and Quality Standards

  • Zero-error data processing
  • 5-minute execution SLA per cycle
  • Scalable architecture for 2000+ daily transactions
  • Secure credential management for carrier portals
  • High-availability automation infrastructure

Expected Business Outcomes

Projected $100k+ annual cost savings, 260+ manual hours saved yearly, real-time Salesforce updates enabling faster revenue tracking, and staff reallocation to revenue-generating activities like processing 30+ additional applications weekly.

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