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The bank faced challenges with a lack of a unified project management system, inconsistent processes across internal and external projects, difficulty in coordinating work, managing resources and documentation, and generating comprehensive project reports. Existing processes lacked standardization and centralized visibility, leading to inefficiencies and hindering the bank's ability to improve service quality and customer acquisition.
A leading European bank with a significant customer base, offering a wide range of banking products and services, seeking to improve project management efficiency and governance.
Implementing the Atlassian-based project management system is expected to result in improved project delivery, enhanced operational efficiency, better resource utilization, increased stakeholder satisfaction, and improved regulatory compliance. The unified platform will provide greater visibility into project performance, enabling data-driven decision-making and leading to increased profitability and customer loyalty.