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Atlassian Workflow Optimization and Enterprise Integration Project
  1. case
  2. Atlassian Workflow Optimization and Enterprise Integration Project

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Atlassian Workflow Optimization and Enterprise Integration Project

itransition.com
Information technology
Sports
Gambling
Finance
Education
Retail

Operational Inefficiencies in Atlassian Implementation

The organization's Atlassian stack (Jira, Service Desk, Confluence) became unsustainable due to 200+ custom fields, 50+ workflow statuses, frequent data loss during Service Desk-Jira synchronization, cloud-based downtimes, lack of ITIL process implementation, insufficient employee training, and absence of critical integrations. These issues caused manual workarounds, bloated backlogs, and declining platform adoption.

About the Client

Software development provider offering UI/UX design, web/mobile app development, and digital solutions across multiple industries with 80+ employees

Key Project Goals

  • Optimize Atlassian workflows by reducing complexity and aligning with Atlassian best practices
  • Migrate from cloud to self-hosted instances for better control and customization
  • Implement automated failover solution to eliminate system downtime
  • Establish ITIL framework compliance for service management processes
  • Enhance employee proficiency through role-based training programs

Core System Requirements

  • Simplified Jira workflows (reduced from 50+ to 6 statuses)
  • Automated Service Desk-Jira synchronization with data integrity
  • Centralized knowledge management via Confluence
  • Failover architecture with AWS EC2/RDS integration
  • Role-based training modules for different user groups

Technology Stack

Atlassian Jira/Service Desk/Confluence Server
Amazon Web Services (EC2, RDS, EFS)
Active Directory integration
Single Sign-On (SSO) implementation

Critical System Integrations

  • TestRail for test case management
  • Slack for team collaboration
  • Zabbix/Splunk for monitoring
  • Twilio for SMS/voice notifications

Non-Functional Requirements

  • 99.99% system availability through fault-tolerant architecture
  • Scalable infrastructure for future growth
  • Role-based access control security model
  • Real-time notification performance optimization

Expected Business Outcomes

The optimized Atlassian implementation will reduce manual workarounds by 70%, decrease system downtime by 95%, improve cross-department collaboration through standardized workflows, and increase platform adoption across all teams. The failover solution will ensure uninterrupted development operations while role-based training will enhance productivity and process adherence.

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Atlassian Cloud Enterprise Optimization and Migration for Global Pharma Intelligence Provider