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The organization's Atlassian stack (Jira, Service Desk, Confluence) became unsustainable due to 200+ custom fields, 50+ workflow statuses, frequent data loss during Service Desk-Jira synchronization, cloud-based downtimes, lack of ITIL process implementation, insufficient employee training, and absence of critical integrations. These issues caused manual workarounds, bloated backlogs, and declining platform adoption.
Software development provider offering UI/UX design, web/mobile app development, and digital solutions across multiple industries with 80+ employees
The optimized Atlassian implementation will reduce manual workarounds by 70%, decrease system downtime by 95%, improve cross-department collaboration through standardized workflows, and increase platform adoption across all teams. The failover solution will ensure uninterrupted development operations while role-based training will enhance productivity and process adherence.