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SpectraVision currently relies on manual transcription of customer-provided prescriptions by opticians, which is time-consuming (up to 23 minutes per complex order) and prone to human errors. This impacts operational efficiency and customer experience.
SpectraVision is a leading eyewear brand with a large network of retail stores and a strong online presence, offering prescription glasses and sunglasses.
This project is expected to significantly improve operational efficiency by reducing prescription ordering time by at least 75%. It will also enhance customer satisfaction by providing a faster and more convenient ordering experience, and enable expansion into the online sales channel. The reduced errors will also lower fulfillment costs. The ability to analyze prescription data may also lead to valuable insights into customer preferences and trends.