Implementation of an Automated IT Service Management System for Financial Services Firm
Development of a comprehensive ITSM platform capable of managing incident, problem, change, and release workflows with integrated automation, data management, role-based access, SLA tracking, and AI support to optimize IT service delivery.
Scalable ITSM platform (cloud-based preferred) with automation capabilities., REST and SOAP APIs for integrations with external systems., AI-powered chatbot frameworks for user support automation.