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The current Everlink portal presents usability issues for users completing tasks like submission creation, booking, and claim management. The evolving insurance marketplace demands a more seamless and efficient digital experience to drive in-portal submissions and meet user expectations across diverse devices and technologies. Redundancy, complexity in search and filtering, and inconsistent navigation contribute to user frustration and hinder productivity.
Everest Re is an insurance company specializing in global underwriting services, seeking to modernize its flagship Everlink portal for improved user experience and efficiency, specifically for its workers' compensation platform.
This project is expected to significantly improve operational efficiency by reducing task completion times and streamlining workflows for agents and underwriters. Increased in-portal submissions will lead to cost savings and improved data accuracy. Enhanced user satisfaction will contribute to a more positive brand perception and increased user engagement.