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Unified Restaurant Network Management Platform with Integrated Loyalty Program

celadonsoft.com

Food & Beverage

Challenges in Unified Restaurant Management and Loyalty Program Integration

Fragmented systems across restaurant locations, lack of centralized order management, inability to track offline POS transactions within loyalty programs, and absence of unified analytics for customer behavior across web/mobile platforms

About the Client

Multi-regional restaurant chain seeking centralized digital management solutions for order processing, delivery coordination, and customer retention programs

Objectives for Unified Restaurant Management Platform

Create centralized order management system for multi-location operations
Implement tiered loyalty program with cross-platform synchronization
Integrate POS systems with digital ordering channels
Develop admin panel for operational oversight and analytics
Enable offline transaction tracking for loyalty program participation

Core System Functionalities and Key Features

User behavior analytics dashboard
Real-time POS menu data synchronization
Single-order confirmation workflow
Tiered loyalty program with achievement tracking
QR code-based offline transaction capture
Multi-restaurant admin management portal
Automated bonus calculation engine

Technology Stack Requirements

Next.js

React Native

Strapi

TypeScript

System Integration Requirements

POS systems
Payment gateways
User analytics platforms

Non-Functional Requirements

High-volume transaction scalability
99.9% system availability
GDPR-compliant data security
Sub-200ms API response times

Expected Business Impact of Unified Restaurant Platform

Projected 30% increase in customer retention through loyalty program engagement, 25% operational cost reduction via automated order management, 15% sales growth from personalized recommendations, and 40% improvement in cross-channel transaction tracking accuracy